Privacy Policy

Privacy Policy for The Hinterlands

Effective Date: March 23, 2025

At The Hinterlands (hereinafter referred to as "we," "us," or "our"), we are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms and conditions outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide effective therapy services and improve your experience with us. The types of information we may collect include:

  • Personal Information: This includes your name, contact details (phone number, email address), and other details you provide when scheduling appointments or reaching out for services.

  • Health Information: To provide therapy or support, we may collect personal health information (PHI) related to your mental health history, therapy goals, and other sensitive health data. This information is kept strictly confidential in accordance with applicable privacy laws (e.g., HIPAA).

  • Website Usage Information: We may collect non-personally identifiable information related to your interaction with our website, such as your IP address, browser type, and device type, through cookies or other tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide therapy & support services, including scheduling and conducting sessions.

  • Communicate with you regarding appointments, billing, and other related services.

  • Improve and personalize your experience on our website.

  • Ensure that our services are compliant with relevant legal, ethical, and regulatory requirements, such as HIPAA or other applicable privacy standards.

3. How We Protect Your Information

We take your privacy and confidentiality seriously. We implement various security measures to protect your personal and health information from unauthorized access, disclosure, or alteration. These measures include:

  • Secure, encrypted communication methods for sharing sensitive information.

  • Strict policies governing access to your personal and health information.

  • Data storage in compliance with legal and regulatory standards (e.g., HIPAA-compliant platforms for client communication).

4. Sharing Your Information

We do not share your personal or health information with third parties without your explicit consent, except as required or permitted by law. This includes situations where:

  • We are required by law to disclose information (e.g., court orders or subpoenas).

  • You authorize us to share your information with another healthcare provider or individual involved in your care.

  • We use third-party services, such as secure payment processors or telehealth platforms, which may collect or store data as part of their services. We ensure these third parties comply with relevant privacy laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These tools help us track user interactions, improve site functionality, and gather analytics on how visitors use our site. You may adjust your browser settings to disable cookies, but doing so may limit certain website functions.

6. Your Rights and Choices

As a client, you have the following rights concerning your personal and health information:

  • Access: You may request access to the personal and health information we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: In some cases, you may request the deletion of your information, subject to legal and ethical obligations.

  • Opt-Out: You may opt out of marketing communications or email newsletters by following the unsubscribe link in emails or contacting us directly.

If you wish to exercise any of these rights or have questions about your data, please contact us at [Your Contact Information].

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Office: 3666 W. Irving Park Rd., Chicago, IL 60618
Phone: (312) 373-0732
Fax: (312) 626-3961
Email: connect@hinterlandshealing